Who will I be paying?

The Spares Calculator trademark is the property of LondonWebFactory.Com Ltd. We are a specialist software development company that is based in the United Kingdom. Our offices are at Global House Business Centre, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD, United Kingdom. Our UK Company Registration Number is 7879213 and our UK VAT registration number is GB778252984. Our switchboard number is +44 (0) 1372 253 145 and please feel free to call us at any time to ask a question or to arrange a meeting.

Are my credit card details safe?

Yes. We cut our profit to protect you from credit card fraud. Your online payments are handled by PayPal. It costs us more to use PayPal. But we think it’s worth it. PayPal is the global leader in online payment solutions with more than 164 million accounts worldwide. They offer the highest level of online security and fraud protection. When you click on the payment button you will be redirected to the PayPal site. PayPal take your details and charge your card. We never see your credit card info. Neither does anybody else. Click here to find out more about what we do to help safeguard your information.

Can I buy from an authorized reseller?

Yes. Spares Calculator is also available from Software House International (SHI). SHI is a global reseller of software and has sales teams located in the United States, Canada, Europe and Asia. SHI serve customers such as Boeing, Hewlett Packard, IBM, Sprint Nextel and Lucent Technologies to name a few. To order from SHI please click here.

Can I pay by invoice?

Yes. Just checkout using the standard procedure and select “Pay By Invoice”. Once you have finished the checkout procedure your order will remain in a “Pending” state. You can then download a pro forma invoice from your control panel and once we receive payment we will upgrade your order status to “Payment Received” and you can download your product.

Can I use a company credit card?

Yes. PayPal act as our payment processor and they accept most international credit cards.

Do you apply sales tax or VAT?

Outside of the European Community (EU) we do not apply sales tax or VAT.
Within the UK VAT is applied at the standard UK rate. For other VAT registered EU customers, VAT is applied in accordance with cross-border EU VAT taxation laws at a rate of 0%.